Most of Your Tickets Have Already Been Answered.
Support agents trained on your own documentation that answer from it, look up live records, take the action and hand over to a person when they should.
- No obligation, no sales script
- You own the code
- Fixed scope after discovery
100+
Projects delivered
98%
Client satisfaction
30+
AI and automation experts
24/7
Support and maintenance
Trusted by forward thinking brands worldwide. Every build ships with documentation, training and full source code ownership.
What the status quo is costing you
Answered before
The same questions arrive every day
Order status, password resets, opening hours. Your team retypes answers that already exist in a document somewhere.
Nights and weekends
Queries arrive when nobody is in
By Monday the customer has asked a competitor instead.
Burnout
Your best agents do your dullest work
Repetitive tickets push experienced people towards the door, and replacing them costs far more than automating the tickets.
AI support vs traditional support
Traditional support bot
AI support agent
Answers only what someone wrote a rule for
Reads your real documentation and answers from it
Cannot see the customer's order or account
Looks up the live record before replying
"Please contact support" when it is unsure
Escalates with the full conversation attached
Replies, then the customer still has to do the thing
Cancels, reschedules or refunds inside the chat
Same script for every channel
One knowledge base behind web, WhatsApp and email
You find out it failed from a complaint
Every unanswered question is logged as a gap to fix
A bot that finishes the job, not one that redirects it
A FAQ bot matches your question to a canned answer and gives up when it cannot. A support agent reads your documentation, looks up the actual order, takes the action, and only involves a person when it should.
The difference is not the wording of the reply. It is whether the customer's problem is finished when the conversation ends.
Under 5s
First response, any hour
60 to 70%
Routine tickets resolved without a person
2 to 4 weeks
From documents to a live bot
What the AI can handle
Answer from your documents
Policies, guides and product pages become the source of truth, not a hand written FAQ list.
Look up live records
Order status, delivery date, invoice, booking or account state, fetched at the moment of asking.
Take the action
Cancel, reschedule, resend an invoice, update an address or raise a ticket, inside the conversation.
Qualify and route
Ask the questions a person would ask first, then send the enquiry to the right team.
Hold context
Remember what was said three messages ago, and across a returning customer's previous chats.
Say it does not know
Flag the gap instead of inventing an answer, which is the failure mode that costs trust.
How it learns your business
Retrieval augmented generation, in plain terms. This is what turns your documents into reliable answers.
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1
Your documents go in
Help centre, PDFs, policy pages and product data are collected in one place.
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2
They are split into passages
Long documents become small, self contained chunks a model can quote precisely.
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3
Each passage is indexed
Meaning is stored as vectors, so a question finds the right passage even when the words differ.
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4
A question retrieves the best passages
The customer asks, and only the relevant few are pulled from the index.
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5
The answer is written from those passages
The model answers using retrieved text, so replies stay grounded in your content.
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6
The source is kept
Each answer can cite where it came from, which makes wrong answers fixable at the source.
Conversation flow
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Customer
Asks on web chat, WhatsApp, Messenger or email, in their own words.
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AI
Works out the intent and whether it can be answered, actioned or must be escalated.
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Knowledge
Your documents are searched and the relevant passages are retrieved.
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Action
Systems are queried or updated: order lookup, booking change, ticket created.
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Human
Anything sensitive or uncertain reaches a person, with the full history attached.
Works on every channel your customers use
Website widget
Embedded on any page, matched to your brand, with no impact on page speed.
The channel most customers already use, on your business number.
Facebook and Instagram
Replies to DMs and comment enquiries from the same knowledge base.
Inbound support mail read, answered or routed without a person triaging first.
In app and portal
Inside your product or customer portal, with the user already identified.
Voice
The same brain answering the phone, when a call is the faster route.
Human handoff, built in from the start
Confidence threshold
Below a set confidence the bot stops and hands over rather than guessing.
Sentiment escalation
Frustration is detected and routed to a person immediately, no retry loop.
Full context on handover
Your agent sees the whole conversation and what was already checked.
Topic rules
Refunds, complaints, legal and anything you name always reach a human.
CRM and helpdesk integrations
It writes to the tools your team already lives in, so nothing needs re keying afterwards.
- Helpdesks
- Zendesk Freshdesk Intercom HubSpot Service Zoho Desk
- CRM
- HubSpot Salesforce Pipedrive Zoho
- Channels
- WhatsApp Business Messenger Instagram web widget email
- Commerce
- Shopify WooCommerce Magento custom order APIs
- Models
- Claude GPT open models self hosted
Analytics and monitoring
How it works
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1
Talk
A 30 minute call. You describe the process, we tell you if it is worth doing.
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2
Scope
Fixed price, fixed timeline, written down before anyone commits.
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3
Build
Working software every week, not a status report at the end.
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4
Hand over
Migration, training, documentation and the keys.
Use cases by industry
E-commerce
- Where is my order
- Returns and refunds
- Size and stock questions
- Delivery estimates
- Discount code issues
SaaS
- Onboarding questions
- Billing and plan changes
- Feature how to
- Bug triage
- Account access
Healthcare and clinics
- Appointment booking
- Rescheduling
- Pre visit instructions
- Insurance queries
- Prescription status
Real estate
- Listing enquiries
- Viewing bookings
- Document requests
- Area questions
- Mortgage referrals
Education
- Course and fee questions
- Admissions steps
- Timetable queries
- Certificate requests
- Portal access
Logistics
- Shipment tracking
- Delivery rescheduling
- Damage claims
- Rate quotes
- Pickup booking
Questions people ask
Will it invent answers?
It answers from your documents and says it does not know when the answer is not there. Every reply can cite its source, so a wrong answer is traced back to the document that caused it and fixed there.
How is this different from a FAQ bot?
A FAQ bot matches questions to canned answers. This reads your documentation, looks up the live record and can take the action, so the customer leaves with the problem solved rather than described.
What happens with complex or angry customers?
They escalate immediately. Sentiment detection and topic rules mean refunds, complaints and anything sensitive always reach a person, with the full conversation attached.
Which channels does it work on?
Website, WhatsApp, Messenger, Instagram, email and in app. The same knowledge base drives all of them, so answers do not drift between channels.
How long until it is live?
Two to four weeks, depending on how much documentation already exists and how tidy it is. Most of that time is content, not engineering.
Does our customer data go to an AI vendor?
Only if you want it to. We can run open models on your own infrastructure so nothing leaves your network.
